1.800.321.3524
Fax: 1.800.351.4110

FAQ

SHIPPING
When you choose flat rate shipping during checkout, your order is normally shipped via UPS.  The shipping amounts are as follows:

Continental USA

  • $0 to $50.99 is $6.95
  • $51.00 to $150.99 is $9.95
  • $151.00 to $249.99 is $15.95
  • $250.00 and up is FREE!

Alaska, Hawaii & Canada – other rates apply.  Please contact a Customer Service Representative for information.

*Some exclusions may apply.
  Flagpoles are excluded from discounted/free shipping.



PAYMENT
We accept the following credit cards: Visa, MasterCard, American Express and Discover.  There is no surcharge for using your credit card to make purchases.  Please provide your exact billing address that your credit card has on file for you.  Incorrect information may cause a delay in processing your order.  

If you are a School or Government entity you may purchase using a Purchase Order and we will invoice you on Net 30 terms, as long as your account is in good standing. 

Businesses must have established credit to order with a purchase order.  

All individuals must pay at the time of ordering.

We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only.  
We will charge a $25.00 fee on all returned checks.


TAXES
We automatically charge and withhold the applicable sales tax for orders being delivered to addressed within the same state as our Headquarters.  For orders shipped to other states, you are solely responsible for all sales tax or other taxes/applicable fees.

MULTIPLE PRODUCT ORDERS
For an order containing multiple products, we will make every attempt to ship all products contained in the order at the same time.  Products that are unavailable at the time of shipping will be shipped as they become available.  You will only be charged for shipping at the rate quoted to you on your purchase receipt, unless it is a product that requires a freight quote prior to processing of the order.  The entirety of the shipping charge may be applied to the first product(s) shipped on a multiple shipment order.  Some products ship from separate warehouses.


OUT OF STOCK PRODUCTS
We will ship you product as it becomes available.  We will keep you informed of any products that you have ordered that are out of stock and unavailable for immediate shipment. 

ORDER CANCELLATION
You may cancel your order at any time prior to production occurring. Setup fees and/or graphics charges will still be your responsibility to pay, if an order containing those charges is cancelled before production begins.  


ORDER ACCEPTANCE POLICY
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.  We reserve the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

RETURNS
We will gladly accept the return of products that are defective upon arrival.  It is your responsibility to contact a Customer Service Representative upon receiving a defective item.  All defective items must be received to our warehouse within thirty days of the original shipment date, with prior approval from a Customer Service Representative for the return.  Custom items are non-returnable.  Other terms and conditions may apply.  Please contact a Customer Service Representative for additional information regarding if your order can be returned.  No returns will be accepted without prior approval for the return by a Customer Service Representative.  

LINKS
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.


PRIVACY
We keep your personal information private and secure.  When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password.  We use this information to process your orders, to keep you updated on your orders and personalize your shopping experience.  To keep you informed about our latest offerings and promotions, we may notify you of current promotions, specials and new additions to our product offerings. You may unsubscribe from our email communication by following the unsubscribe instruction in any email received.  We use cookies to keep track of your current shopping session to personalize your experience.  

OTHER CONDITIONS
We reserve the right to make changes to this site at any time.

TYPOGRAPHICAL ERRORS
In the event a product is listed an an incorrect price due to typographical error we shall have the right to refuse or cancel any orders placed for product(s) listed at the incorrect price.  We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged, or payment has been received.  If you credit card has already been charged for the purchase and your order is cancelled we shall immediately issue a credit to your credit card account in the amount of the incorrect price.  If prepayment was received via money order, cashier's check, or personal check we shall send a refund check as quickly as possible.